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Debt Collection Agents
- Integrated Business Hub
- Onsite
- Outbound
Proactively contact defaulting customers through phone, email, and written communication to recover outstanding payments by reviewing accounts, negotiating repayment plans within company policies, monitoring commitments for timely settlement, maintaining accurate records, escalating complex cases when necessary, ensuring compliance with set laws and ethical standards, all while delivering professional and respectful customer service.
- Skills
- Negotiation & Settlement Structuring
- Legal & Ethical Compliance
- Financial Record Analysis
Salary: AED
Customer Care Agents
- Integrated Business Hub
- Onsite
- Inbound/Outbound
Respond to customer inquiries across phone, chat, and email; troubleshoot mobile and broadband issues; assist with billing and plan changes; educate customers on products and services; and ensure high levels of customer satisfaction.
- Skills
- Omnichannel Communication
- Technical Troubleshooting
- Conflict Resolution
Salary: AED
Lead Management Agents
- Integrated Business Hub
- Onsite
- Inbound/Outbound
Drive client engagement by managing the full lead lifecycle—from initial contact through nurturing to Opportunity stage. You will identify, qualify, and develop leads, ensuring a seamless handover from marketing to sales while optimizing conversion rates and pipeline performance.
- Skills
- Pipeline & CRM Management
- Lead Qualification & Discovery
- Strategic Nurturing
Salary: AED
Telesales Agents
- Integrated Business Hub
- Onsite
- Cold Calling/Direct Marketing
Conduct high-volume outbound calls to generate sales, meet KPIs, and convert leads into opportunities. Build and nurture a strong client pipeline, handle objections, negotiate, and close deals effectively. Maintain accurate CRM records, collaborate with internal teams on conversion strategies, provide excellent customer support including post-sales assistance, and continuously enhance product knowledge and sales performance through training and development.
- Skills
- Objection Handling & Closing
- High-Volume Outbound Strategy
- KPI & Target Resilience
Salary: AED
Payroll Officer
- Integrated Business Hub
- Onsite
- Human Resource
The payroll officer is responsible for ensuring accurate, timely, and compliant payroll processing for all employees. The role involves maintaining payroll records, processing salaries and deductions, administering payroll-related benefits, and resolving payroll queries. Maintain confidentiality and security of payroll data at all times.
- Skills
- Statutory & Tax Compliance
- Confidential Data Management
- Financial Reconciliation
Salary: AED
IT Helpdesk Support
- Integrated Business Hub
- Onsite
- Technical Support
Provide remote technical support, log and escalate issues per SLA, assist with hardware and software configurations, support email/VPN/network access and password resets, and deliver timely resolutions to end users
- Skills
- Network & VPN Configuration
- SLA Ticket Management
- Hardware/Software Diagnostics
Salary: AED
Team Leaders
- Integrated Business Hub
- Onsite
- Floor Walkers
Lead and coach a team of agents, monitor KPIs and performance, ensure SLA/AHT compliance, manage escalations, and support onboarding and training.
- Skills
- Performance Coaching & Mentorship
- Operational Metric Analysis (AHT/SLA)
- Escalation Management