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Updated 01.03.2026
Integrated Business Hub FZE (IBH)
- Introduction
Integrated Business Hub FZE (“IBH”, “we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal data.
This Privacy Policy explains how we collect, use, process, store, and protect personal data when you:
- Visit our website
- Engage with our services
- Contact us
- Enter into a business relationship with us
IBH operates in the United Arab Emirates and complies with applicable data protection laws, including:
- UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL)
- Applicable international data protection regulations where required
- Who We Are
Integrated Business Hub FZE
Ajman Freezone Business Centre
United Arab Emirates
Email: letstalk@integratedbusiness.ae
Website: www.integratedbusiness.ae
For privacy-related inquiries, please contact: letstalk@integratedbusiness.ae
- Personal Data We Collect
We may collect the following categories of personal data:
- Information You Provide Directly
- Full name
- Company name
- Job title
- Email address
- Phone number
- Billing and payment details
- Any information submitted via contact forms
- Business & Service Data
As a Business Process Outsourcing (BPO) provider, we may process personal data on behalf of our clients, including:
- Customer contact information
- Payroll data
- Financial data
- Communication records
- Support tickets
- Call recordings (where applicable and legally permitted)
In such cases, IBH acts as a Data Processor, and our client acts as the Data Controller.
- Automatically Collected Information
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Cookies and usage analytics
- How We Use Personal Data
We use personal data to:
- Provide and manage our BPO services
- Respond to inquiries
- Process payments and contracts
- Improve our services and website
- Maintain security and prevent fraud
- Comply with legal obligations
We only process personal data where we have a lawful basis, including:
- Contractual necessity
- Legitimate business interests
- Legal compliance
- Consent (where required)
- Data Processing on Behalf of Clients (BPO Services)
When providing outsourced services:
- IBH processes personal data strictly in accordance with client instructions.
- We implement technical and organizational security measures.
- We do not use client data for our own purposes.
- We enter into Data Processing Agreements (DPAs) where required.
- Data Sharing
We may share personal data with:
- Authorized employees and contractors
- Secure cloud service providers
- Payment processors
- Legal or regulatory authorities (where required by law)
We do NOT sell personal data.
- International Data Transfers
As a UAE-based BPO operating internationally, data may be transferred outside the UAE.
Where required, we ensure:
- Adequate protection measures
- Contractual safeguards
- Compliance with applicable cross-border data regulations
- Data Retention
We retain personal data only for as long as necessary to:
- Fulfill contractual obligations
- Meet legal and regulatory requirements
- Resolve disputes
- Maintain operational records
When no longer required, data is securely deleted or anonymized.
- Data Security
IBH implements industry-standard security measures, including:
- Access controls
- Secure servers and infrastructure
- Encrypted communications
- Confidentiality agreements
- Staff training on data protection
- Role-based system access
While we take reasonable precautions, no system can guarantee absolute security.
- Your Rights
Subject to applicable laws (including UAE PDPL and international laws where applicable), you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (where legally permissible)
- Object to processing
- Request restriction of processing
- Withdraw consent (where consent is the basis of processing)
- Lodge a complaint with the relevant authority
Requests may be submitted to: letstalk@integratedbusiness.ae
- Cookies
Our website may use cookies and similar technologies to:
- Enhance user experience
- Analyze website traffic
- Improve functionality
Users may adjust browser settings to refuse cookies.
- Third-Party Links
Our website may contain links to third-party websites. IBH is not responsible for the privacy practices of external websites.
- Children’s Data
Our services are intended for businesses and professionals. We do not knowingly collect personal data from individuals under 18 years of age.
- Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published on this page with the revised date.
Continued use of our website or services constitutes acceptance of the updated policy.
- Contact Us
For any privacy-related questions or requests:
Integrated Business Hub FZE
Ajman Freezone Business Centre
United Arab Emirates
Email: letstalk@integratedbusiness.ae